We understand that sometimes things simply don’t work out. At the time of delivery, if you receive a damaged or defective Dezinely.com product, or it doesn’t match our original specifications, Dezinely.com gives you the following options for returning the product:

1. Rectify/Replace the returned product.

2. Exchange with another product, wherein if the new product exceeds the order value of the returned product, you will be required to pay the extra amount. If the order value of the new product is less than that of the returned product, we will refund the extra amount or provide store credit, as applicable.